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In the Windows system, there is a great power management tool that allows you to learn more about your battery information and behaviour over time. The report is called “Battery Report“, and includes the following information:
- Basic computer and OS information
- Installed batteries – information about each currently installed battery
- Recent usage – power states over the last 3 days
- Battery usage – battery drains over the last 3 days
- Usage history – history of system usage on AC and battery
- Battery capacity history – charge capacity history of the system’s batteries
- Battery life estimates – battery life estimates based on observed drains.
SEE ALSO: How to double your Surface battery life with our ultimate tips.
How to access the battery report?
In order to access the battery report, first, you need to generate a report that corresponding to your current battery information and usage history.
To do this:
- Right-click on Start menu
- Select Command Prompt
- Type following command “powercfg /batteryreport” and hit Enter key. It will generate the battery life report and save to the current location you located with a file named “battery-report.html”.
Now you can browse and open the report that located in the command output above.
The report has all important information about the current device’s battery status. Sometimes, you might need to do full recharge cycle multiple times to get more accurate information. This method applied to all Surface devices including Surface with Windows RT, Windows 8.1 and Windows 10.
-->This article provides a detailed walkthrough of Microsoft Surface Dock Updater.
The Microsoft Surface Dock Updater tool allows you to check the firmware status of a Surface Dock and to manually update the firmware of Surface Dock devices. It is most often used to update Surface Docks prior to deployment of those Surface Docks to end users or as a troubleshooting tool. Microsoft Surface Dock Updater walks you through the process of updating the firmware on one or more Surface Docks, including the required connect and disconnect steps to perform the complete firmware installation.
When you run the Microsoft Surface Dock Updater installer you will be prompted to accept an End User License Agreement (EULA).
Note
Updating Surface Dock firmware requires connectivity to the Surface Dock via the Surface Connect™ port. Installation of the Microsoft Surface Dock Updater is only supported on devices that feature the Surface Connect™ port.
Note
The Surface Dock Updater tool is unable to run on Windows 10 S. To manually update a Surface Dock for use with Surface Laptop and Windows 10 S, connect the Surface Dock to another Surface device with a Windows 10 Pro or Windows 10 Enterprise environment.
Update a Surface Dock with Microsoft Surface Dock Updater
After you install the Microsoft Surface Dock Updater tool, you can find Microsoft Surface Dock Updater under All Apps in your Start menu. Click Microsoft Surface Dock Updater to start the application.
To update a Surface Dock with Microsoft Surface Dock Updater, follow these steps:
- Click Start to begin the firmware update process. If you do not have a Surface Dock connected, you will be prompted to connect a Surface Dock.
- Microsoft Surface Dock Updater checks the status of your Surface Dock firmware.
- If the tool determines that the firmware of your Surface Dock is up to date, a You have the latest firmware for this Surface Dock message is displayed, as shown in Figure 1.Figure 1. Your Surface Dock firmware is up to date
- If Microsoft Surface Dock Updater determines that the firmware of your Surface Dock is not up to date, a This Surface Dock is not running the latest firmware message is displayed, as shown in Figure 2.Figure 2. Your Surface Dock firmware needs to be updated
- To begin the firmware update process, click Update on the Surface Dock Firmware page.
- Before the firmware update process begins, you will be prompted for confirmation. Click OK to proceed or Cancel to return to the Surface Dock Firmware page displaying the status of your Surface Dock firmware.
- As the firmware update is uploaded to the Surface Dock, a Progress page is displayed, as shown in Figure 3. Do not disconnect the Surface Dock while firmware is being uploaded.Figure 3. Progress of firmware update upload to Surface Dock
- After the firmware update has successfully uploaded to the Surface Dock, you are prompted to disconnect and then reconnect the Surface Dock from the Surface device, as shown in Figure 4. The main chipset firmware update will be applied while the Surface Dock is disconnected.Figure 4. Disconnect and reconnect Surface Dock when prompted
- When the main chipset firmware update is verified, the DisplayPort chipset firmware update will be uploaded to the Surface Dock. Upon completion, a Success page is displayed and you will again be prompted to disconnect the Surface Dock, as shown in Figure 5.Figure 5. Successful upload of Surface Dock firmware
- After you disconnect the Surface Dock the DisplayPort firmware update will be installed. This process occurs on the Surface Dock hardware while it is disconnected. The Surface Dock must remain powered for up to 3 minutes after it has been disconnected for the firmware update to successfully install. An Update in Progress page is displayed (as shown in Figure 6), with a countdown timer to show the estimated time remaining to complete the firmware update installation.Figure 6. Countdown timer to complete firmware installation on Surface Dock
- If you want to update multiple Surface Docks in one sitting, you can click the Update another Surface Dock button to begin the process on the next Surface Dock.NoteThe LED in the Ethernet port of the dock will blink while the update is in progress. Please wait until the LED stops blinking before you unplug your Surface Dock from power.
Troubleshooting Microsoft Surface Dock Updater
If the Surface Dock firmware update process encounters an installation error with either firmware update, the Encountered an unexpected error page may be displayed, as shown in Figure 7.
Figure 7. Firmware update installation has encountered an error
Mark:Thank you for taking the time to reply, I appreciate it.Yes, as mentioned in my original posting, the disk is 'seen' by the Disk Management tool. Disk 1 unknown not initialized external hard drive. It lists the external hard drives as Disk 1, Disk 2, etc. And labels them as 'unknown' and 'not initialized'. I have tried the external hard drives in all the various USB ports.Does anyone know of any solution to this issue?Thanks.Roy.
Microsoft Surface Dock Updater logs its progress into the Event Log, as shown in Figure 8. If you need to troubleshoot an update through this tool, you will find Surface Dock events recorded with the following event IDs:
Event ID | Event type |
---|---|
12100 | Up-to-date confirmation |
12101 | Event in the main chipset firmware update process |
12102 | Event in the DisplayPort chipset firmware update process |
12105 | Error |
Figure 8. Surface Dock Updater events in Event Viewer
Changes and updates
Microsoft periodically updates Surface Dock Updater.
Note
Each update to Surface Dock firmware is included in a new version of Surface Dock Updater. To update a Surface Dock to the latest firmware, you must use the latest version of Surface Dock Updater.
Version 2.23.139.0
Release Date: 10 October 2018
This version of Surface Dock Updater adds support for the following:
- Add support for Surface Pro 6
- Add support for Surface Laptop 2
Version 2.22.139.0
Microsoft Warranty Claim
Release Date: 26 July 2018
This version of Surface Dock Updater adds support for the following:
- Increase update reliability
- Add support for Surface Go
Version 2.12.136.0
Release Date: 29 January 2018
This version of Surface Dock Updater adds support for the following:
- Update for Surface Dock Main Chipset Firmware
- Update for Surface Dock DisplayPort Firmware
- Improved display stability for external displays when used with Surface Book or Surface Book 2
Additionally, installation of this version of Surface Dock Updater on Surface Book devices includes the following:
- Update for Surface Book Base Firmware
- Added support for Surface Dock firmware updates with improvements targeted to Surface Book devices
Note
Before the Surface Dock firmware update applied by Surface Dock Updater v2.12.136.0 will take effect on a Surface Book device, a firmware update for the Surface Book Base is required. If you install Surface Dock Updater v2.12.136.0 on a Surface Book and update an attached Surface Dock from that same device, the firmware of the Surface Book Base will automatically be updated when installing the Surface Dock Updater. However, if you update a Surface Dock using Surface Dock Updater v2.12.136.0 on different device, and then connect that Surface Dock to a Surface Book where Surface Dock Updater v2.12.136.0 has not been installed, the benefits of the updated Surface Dock will not be enabled. To enable the benefits of the updated Surface Dock on a Surface Book device, Surface Book Base firmware must also be updated by installing Surface Dock Updater v2.12.136.0 on the Surface Book device. Surface Book Base firmware update is not required on a Surface Book 2 device.
Version 2.9.136.0
Release date: November 3, 2017
This version of Surface Dock Updater adds support for the following:
- Update for Surface Dock DisplayPort Firmware
- Resolves an issue with audio over passive display port adapters
Version 2.1.15.0
Release date: June 19, 2017
This version of Surface Dock Updater adds support for the following:
- Surface Laptop
- Surface Pro
Version 2.1.6.0
Release date: April 7, 2017
This version of Surface Dock Updater adds support for the following:
- Update for Surface Dock DisplayPort firmware
- Requires Windows 10
Version 2.0.22.0
Release date: October 21, 2016
This version of Surface Dock Updater adds support for the following:
- Update for Surface Dock USB firmware
- Improved reliability of Ethernet, audio, and USB ports
Version 1.0.8.0
Release date: April 26, 2016
This version of Surface Dock Updater adds support for the following:
- Update for Surface Dock Main Chipset firmware
- Update for Surface Dock DisplayPort firmware
The Surface Hub comes with a 12 month warranty as standard. However, it may be worth considering extended warranty. For example in the event of a breakdown, the standard warranty ensures a field engineer will be on site within three business days. Extended warranty offers a next business day site visit, to make sure your device is up and running as soon as possible. CDW is pleased to offer an extended warranty on the Surface Hub, in conjunction with our partner, Microsoft.
Surface Hub extended warranty includes:
- Breakdown: You are protected for an unlimited number of Breakdown warranty claims during the term of the extended warranty contract, subject to the limit of liability
- Repair or Replacement: In the event of breakdown, the repair or replacement costs are covered, subject to the limit of liability
- Shipping to Depot Centres: If the defective product cannot be repaired on-site and must be shipped to a depot centre, Microsoft will provide for the removal and shipping of the defective Surface Hub to their depot centre, as well as the return and reinstallation of the Repaired Surface Hub (or if applicable, replacement Surface Hub) back to your location
Full terms and conditions can be downloaded below. CDW also offers extended warranty for Microsoft Surface products, pleaseclick here to find out more.
Contact CDW today for more information.
If you’re looking at picking up Microsoft’s new Surface Pro 6 this year, you may want to also consider adding an extended warranty or accidental damage coverage in case something goes wrong. Repair site iFixit gave the Surface Pro 6 a repairability score of just 1 out of 10, meaning that it would be difficult for most home users to repair on their own.
Like many of the Surface Pro 6’s predecessors, this year’s tablet earned a low repairability score because of Microsoft’s excessive use of glue to secure the tablet and its component in place, making it difficult to remove the display assembly and battery.
“All repairs require first removing the display assembly — which is stubbornly glued in place, expensive, and prone to shattering,” iFixit noted in its report. “Complex construction makes all disassembly and reassembly tedious in comparison to other tablets.”
Microsoft offers a standard limited-warranty policy on its hardware in the United States, which includes a one-year warranty for defects and malfunctions along with 90 days of technical support for preinstalled software. In addition to the standard warranty, cautious Surface Pro 6 owners can also purchase optional extended warranties. Microsoft sells its own protection plan, called Microsoft Complete, that extends the coverage to two years for $149. Microsoft Complete also adds coverage for accidental damage, including liquid damage and cracked screens, though a deductible would apply if the damage is deemed to be caused by the user and not due to manufacturing defects.
If you bought your Surface Pro 6 without a warranty package, Microsoft advises that you have up to 45 days from the date of purchase to add a protection plan. Customers can either visit the Microsoft online or retail store. Because of the difficulty in disassembling and repairing Surface products, customers have reported in the past that Microsoft would exchange a defective product for a refurbished or new item through its warranty program.
Some retailers may also offer their own extended warranty protection. Best Buy, for example, offers its Geek Squad protection plans. Like Microsoft Complete, Geek Squad protection plans also include accidental damage coverage. Best Buy’s service range from $120 for a one-year plan to $260 to extend the coverage to three years.
Aside from repairability issue, consumers should also be mindful of the storage configuration when purchasing their Surface Pro 6. Unlike older Surface Pro models, iFixit noted that the storage module on the Surface Pro 6 is not removable, so you won’t be able to upgrade the solid-state drive to a larger capacity drive if your needs change down the road — even if you’re able to disassemble and reassemble the tablet on your own.